Our Founding Story
We understand that when we do our job well, our clients can operate at their highest potential. Our top-notch management, dedicated staff, and open lines of communication allow us to incorporate the most effective measures, maintain the highest standards and keep accounts running smoothly.
ICC sets high expectations for our cleaning crews while creating a supportive employment environment for our staff. Our on-site managers continually impart company values to our crews, assuring each site is maintained to Immaculate standards. Our systems are designed for consistent high-quality cleaning service, delivered from the top down.
Thorough and ongoing training programs are mandatory for all team members. Our culture of accountability encourages staff and management to ensure our team’s performance is up to par.
We believe in listening to feedback from everyone on our team. Our “boots on the ground” crews are the first to encounter new issues and cleaning concerns, while also being the first to identify innovation in our process. Our management team takes pride in having employees that bring new ideas and suggestions to make ICC a better company overall.
Above all else, we pay close attention to clients needs. We understand the importance of balancing our proprietary system with specialized service for each individual client. We have formalized the flow of communication by asking clients to complete periodic evaluations. We want to know how we’re doing and where we can potentially improve.
About Our Founder
Mr. Barnes has worked tirelessly to build a respected and customer-centric business. He has made it his mission to establish strong relationships with community and business leaders across Northeast Ohio. With solid character and a knack for good business, James has been able to secure service contracts with reputable corporations and renowned educational institutions all throughout Greater Cleveland.
Driven to expand Immaculate Cleaning Company across the USA, James was chosen by an esteemed panel of judges to win the Cleveland Chain Reaction Competition. Mr. Barnes can be found all around Cleveland, OH enjoying fine cuisine and networking at local business growth events.